We're here for you!

Need help generating a report? Having issues with your account? No question is too small — our support team is available 24/7.

Email us support@vinseeker.com Call us 888-564-8057

Cancelling your subscription

You can cancel at any time, and there are three ways to do it — none of which need a password. Cancelling stops any future renewals, but it does not automatically refund a payment that has already been taken.

From your dashboard

Fastest
  1. Go to the VINSeeker login page.
  2. Enter the email address you used when you ordered.
  3. Check your inbox for a one-time login code.
  4. Enter the code to open your dashboard.
  5. Open the subscription or billing section.
  6. Choose to cancel and follow the on-screen steps.

No code arrived? Check your spam and promotions folders before requesting another.

By phone

Call the support number in your order confirmation email, or reach us on 888-564-8057.

Have your order ID ready so we can find your account — it's near the top of your confirmation email. We may also ask you to confirm the email address or payment method on the account.

By email

Email support@vinseeker.com, ideally from the address on your account, and include:

  • Your order ID
  • The email address used when ordering
  • The last four digits of your card, or your PayPal email
  • A clear request to cancel your subscription
Read the full cancellation guide

Finding your account details

Your order confirmation email has everything we need to identify your account, including your order ID and support details. Can't find it? Search your inbox for VINSeeker and check your spam, archived and deleted folders.

Requesting a refund

To ask about a recent charge, contact us with your order ID, the date of the charge and the amount.

Please talk to us before disputing a payment with your bank. Opening a dispute can slow things down and may stop us issuing a direct refund while it's being reviewed.

Frequently Asked Questions

Here are some of the most common questions we get asked. If you can't find the answer you're looking for, email support@vinseeker.com or call 888-564-8057.

A VINSeeker report includes information such as the vehicle's sale and registration history, previous ownership, accident history, title status, mileage, specifications, and much more.

To generate a report, simply head to our homepage, enter the VIN number (or license plate and state) of the vehicle you're interested in, and click "Generate Report".

A VIN, or Vehicle Identification Number, is a unique code assigned to every vehicle when it's manufactured. It contains information about the vehicle's make, model, year, and place of manufacture.

Yes, your payment information is secure with VINSeeker. We use industry-standard encryption and security protocols to protect your data.

Yes, VINSeeker offers a satisfaction guarantee. If you are not satisfied with your report, please contact our customer service team for assistance.

You can cancel at any time in three ways, and none of them need a password: from your account dashboard (sign in with a one-time code sent to your email — this is the quickest), by calling the support number on your order confirmation email, or by emailing support@vinseeker.com with your order ID. Cancelling stops future renewals but does not automatically refund a payment that has already been taken. See the full cancellation guide for step-by-step instructions.

To access your online dashboard, click "Login" in the top right corner of the page. Enter your email and wait for a verification code to be sent to your email. Enter the verification code and you'll be taken to your dashboard where you can generate more reports.